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Stephen C. Lundin, Ph.D,

Harry Paul and John Christensen

Year 2000

ISBN 978-0-340-81980-7

 

The Writing of John Gardner

 

One must be compassionate in assessing the reasons. Perhaps life just presented them with tougher problems than they could solve. Perhaps something inflicted a major wound to their self-confidence or their self-esteem… Or maybe they just ran so hard for so long that they forgot what they were running for, I’m talking about people who, no matter how busy they may seem, have stopped learning and growing. I don’t deride that. Life is hard. Sometimes just to keep on keeping on is an act of courage.

 

There is something I know about you that you may not even know about yourself. You have within you more resources of energy than have ever been tapped, more talent than has ever been exploited, more strength than has ever been tested, and more to given than you have ever given.

 

But to take no action is to fail for sure. I might as well get started. My first step is to choose my attitude. I choose confidence, trust, and faith. I will wind up my clock and get ready to enjoy learning and growing as I work to apply the lessons from the fish market to my toxic energy dump.

 

Life is too precious just to be passing through to retirement. We simply spend too much time at work to allow it to be wasted. I think we can make this a better place to work.

 

We can’t control the way other people drive, but we can choose how we respond.

 

This is a real business which is run to make a profit. This business pays a lot of salaries, and we tale the business seriously, but we discovered we could be serious about business and still have fun with the way we conducted business.

 

Make Their Day. We look for as many ways as we can to create great memories. And we create great memories whenever we make someone’s day. The playful way we do our work allow us to find creative ways to engage our customers. That’s the key work: engage. We try not to stand apart from our customers but to find ways to respectfully include them in our fun. Respectfully. When we are successful, it makes their day.